Return and Exchanges
At Lonnys.com, we want you to be completely satisfied with your purchase. However, we understand that at times you may not be happy with size, color, or fit and therefore the following policy has been designed to assist you in your returns.
We gladly accept returns on regular merchandise within 14 days of receipt for online purchases only. Merchandise must be returned in the same condition as it was sent, unwashed, unworn, and with all original tags intact and affixed on the item. All shoes that are worn or scuffed on the bottom will not be refunded. All shoes must be in original box and packaging. Merchandise in any other condition will be returned and the sender will incur additional shipping charges. Refunds on orders that were shipped free will be reimbursed less the flat shipping rate of $9.95. Online orders will be refunded directly to your card used to purchase.
**All jewelry, handbags, sunglasses, accessories, cosmetics, undergarments and swimwear are FINAL SALE.
All returns MUST have a return merchandise authorization. Any items returned to us without an RMA will be shipped back to the customer at their expense.
In order to request a return, you must obtain an RA (return authorization) by calling us at (516) 223-4420 or emailing us at firstname.lastname@example.org. If you send the request by email, Please enter "RA Request" in the subject line and indicate which items you are would like to return in the body of the email. After we receive your email, we will send you approval with the RA number - this is NOT a return label, just a number for us to keep track of returned orders!
Shipping charges will be reimbursed by lonnys.com ONLY in the event the merchandise sent was defective, damaged, or incorrect. Please make sure to inspect all items prior to removing the tags as we cannot accept returns without the original tags still in place. Lonnys.com retains the right to refund these charges at their discretion.
If you are returning in store - please bring in the full receipt as well as the packing slip!
Exchange and return policies are subject to change without notice.
If you would like to send your returned package in the mail, please send it to our Lonny's Merrick address! If you would prefer to come in person to make your return, you can return it to any of our 3 Lonny's locations!
- Lonnys Merrick Location: 2031 Merrick Rd, Merrick, NY 11566
- Lonnys Woodbury Location: 7909 Jericho Turnpike, Woodbury, NY 11797
- Lonnys Elwood Location: 1926 Jericho Turnpike, East Northport, NY 11731