Domestic Returns
Lonnys.com is committed to providing its customers with high quality merchandise and strives to fulfill all customer orders accurately. Items purchased from Lonnys.com are eligible for a full refund or exchange (less shipping costs if any) if:
- Received back by Lonnys within 15 days from the date when the item was delivered to the customer. All returns will be processed within 5-7 business days.
- Items have all tags attached and have not been worn or damaged. There is no guarantee that all orders will be refunded as merchandise must be inspected to ensure the item has not been worn or damaged.
- Customer includes the original receipt in the return package.
- The item was not on sale. Orders placed using a coupon code with a discount of more than 25% off are considered sale items.
- The item is not jewelry. We are sorry, but we do not accept returns for jewelry. If you have received a damaged item, please email us a picture of the damage within 48 hours of receiving the item and we will allow you to return the item.
Any items received after the 15 day time window will be exchanged for store credit up to 30 days (excluding shipping costs) and will be charged a 25% restocking fee. The store credit can only be used online.
After 30 days, Lonnys.com will not accept any returned/exchange items.
Lonnys.com does not accept returns for any sale or final sale merchandise. If you notice a shipping error, you must notify customer service at support@lonnys.com within 48 hours of receipt of the shipment.
Return Shipping Costs: Customers are responsiblefor any costs associated with the return of their merchandise.
PLEASE NOTE: We will not refund upgraded shipping charges for returned merchandise.
Send all domestic returns/exchanges to:
Lonnys
2031 Merrick Rd.
Merrick, NY 11566
**Please note: You MAY NOT return items you purchased online in store.
Refused shipments: If you decide to return or refuse any shipments from Lonnys.com, you are responsible for the original shipping charges paid by Lonnys, any duties, taxes and/or customs charges that are incurred on the package (on both the original and return shipments), and the cost of returning the package to Lonnys. This amount will be subtracted from your merchandise credit.
Domestic Exchanges
Exchange requests on full priced & sale merchandise are accepted by mail only with the original receipt within 15 business days of receipt of purchase. Please call to ensure that we have the merchandise you would like to exchange your item for before sending your purchase back: 1-877-LONNYS1
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INTERNATIONAL ORDERS
Lonnys.com haspartnered with a trusted third-party company, International Checkout, tofulfill orders for our International customers. Simply put the items you wishto purchase in our Shopping Cart and choose the "InternationalCheckout" option. Your items will be transferred to International Checkoutfor processing. You may pay by International credit card, PayPal or banktransfer. International Checkout will process your order, including billing,shipping and customer service. Once your order is completed, all inquiriesshould be directed to International Checkout at support@internationalcheckout.com.
WHICH COUNTRIES DO YOU SHIP TO?
Internationalshipping is currently available WORLDWIDE from Lonnys. Our third party vendor,International Checkout, will ship to all destinations around the worldincluding APO / FPO addresses.
CAN I CHECK THE STATUS OF MY INTERNATIONAL ORDER?
To check the status of your order ortrack your package, please login to your International Checkout account at: https://www.internationalcheckout.com/login.php.
WHO SHOULD I CONTACT WITH QUESTIONS ABOUT MYINTERNATIONAL ORDER?
Allinquiries regarding your international order should be directed toInternational Checkout at:
EMAIL: support@internationalcheckout.com.
PHONE: USA Phone: +001.310.601.8196
USA and Canada:+1.866.682.0641
UK Phone: +44.20.8133.2436
Australia Phone: +61.28003.4685
Denmark Phone: +45.36.950312
Sweden Phone: +46.4069.35779
Hong Kong Phone: +852.8175.6057
Japan Phone: +81.50.5534.6826
Finland Phone: +358.(02)3619.0437
Brazil Phone: +55.(11)3717.5368
Dominican Republic Phone: +1809.202.3017
Ireland Phone: +353.1443.3715
Mexico Phone: +52.558.421.8266
New ZealandPhone: +64.9889.0408
All Others: +001.310.601.8196
Pleasevisit the International Checkout CustomerService page for more information and phone numbers in your area.
International Return Policy
Items purchased from Lonnys.com are eligible for a full refund or exchange (less shipping costs if any) if:
- Received back by Lonnys within 30 days from the date when the item was delivered to the customer. All returns will be processed within 5-7 business days.
- Items have all tags attached and have not been worn or damaged. There is no guarantee that all orders will be refunded as merchandise must be inspected to ensure the item has not been worn or damaged.
- Customer includes the original receipt in the return package.
- The item was not on sale. Orders placed using a coupon code with a discount of more than 25% off are considered sale items.
- The item is not jewelry. We are sorry, but we do not accept returns for jewelry. If you have received a damaged item, please email us a picture of the damage within 48 hours of receiving the item and we will allow you to return the item.
Any items received after the 30 day time window will be exchanged for store credit up to 60 days (excluding shipping costs) and will be charged a 25% restocking fee. The store credit can only be used online.
After 60 days, Lonnys.com will not accept any returned/exchange items.
Lonnys.com does not accept returns for any sale or final sale merchandise. If you notice a shipping error, you must notify customer service at support@lonnys.com within 48 hours of receipt of the shipment.
Return Shipping Costs: Customers are responsiblefor any costs associated with the return of their merchandise.
PLEASE NOTE: We will not refund upgraded shipping charges for returned merchandise.